Privacy Policy

Information We Collect

When you interact with elexoravaniq's business finance platform, we collect various types of information to provide you with our educational services and improve your learning experience. This includes information you provide directly when creating an account, enrolling in courses, or contacting our support team.

We automatically collect technical information about how you use our website, including your IP address, browser type, operating system, and pages visited. This data helps us understand user behaviour and optimize our platform's performance for all learners.

• Personal identification information (name, email address, phone number)
• Professional information (job title, company, industry experience level)
• Learning preferences and course progress data
• Payment information for course enrollments (processed securely through third-party providers)
• Communication records when you contact our support team
• Website usage analytics and technical data

How We Use Your Information

Your personal information serves several key purposes within our educational platform. We use this data to personalise your learning journey, recommend relevant courses, and track your progress through our business finance programmes.

Additionally, we analyse usage patterns to identify areas where we can improve our content delivery and user experience. This might involve understanding which course modules are most engaging or where students typically need additional support.

• Providing access to educational content and tracking course progress
• Sending course updates, learning reminders, and relevant educational materials
• Processing payments and managing your account subscription status
• Responding to your inquiries and providing customer support
• Improving our platform functionality and developing new educational features
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

Data Sharing and Third-Party Services

We work with carefully selected third-party service providers to deliver our educational platform effectively. These partners include payment processors, email service providers, and analytics tools that help us understand how our platform is being used.

All third-party services we use are required to maintain strict data protection standards and are only permitted to process your information for specific purposes we've outlined. We regularly review these partnerships to ensure they meet our privacy standards.

• Payment processors for secure transaction handling (they never store your full payment details)
• Email service providers for course communications and updates
• Analytics services to understand website usage and improve user experience
• Cloud hosting providers for secure data storage and platform reliability
• Customer support tools to provide efficient help when you need assistance

We may also share anonymised, aggregated data for research purposes or to demonstrate the effectiveness of our educational programmes. This data cannot be traced back to individual users.

Your Rights and Data Control

Under UK data protection laws, you have significant control over your personal information. You can request access to all data we hold about you, ask for corrections to inaccurate information, or request deletion of your data in certain circumstances.

We've made it straightforward to exercise these rights. Most data management can be handled through your account dashboard, while more complex requests can be submitted through our privacy contact form or by emailing our data protection team directly.

• Right of access - request a complete copy of all personal data we hold about you
• Right of rectification - ask us to correct any inaccurate or incomplete information
• Right of erasure - request deletion of your data when it's no longer necessary
• Right of portability - receive your data in a structured, machine-readable format
• Right to restrict processing - limit how we use your data in specific circumstances
• Right to object - opt out of certain types of data processing
• Right to withdraw consent - change your mind about data processing you've previously agreed to

Data Security and Protection Measures

Protecting your personal information is fundamental to everything we do. We employ multiple layers of security measures, including encryption, secure server infrastructure, and regular security audits to safeguard your data against unauthorised access, alteration, or destruction.

Our security protocols are regularly updated to address emerging threats and maintain compliance with industry best practices. We also provide guidance to help you protect your own account, such as using strong passwords and enabling two-factor authentication where available.

• End-to-end encryption for all data transmission between your device and our servers
• Secure data centres with physical access controls and 24/7 monitoring
• Regular security audits and vulnerability assessments by independent experts
• Employee training on data protection and privacy best practices
• Automatic security updates and patch management for all systems
• Incident response procedures for immediate action if any security issues arise

While we implement robust security measures, we also encourage users to take personal responsibility for their account security. This includes using unique, strong passwords and logging out of shared devices.

Data Retention and Deletion Policies

We only keep your personal information for as long as necessary to provide our educational services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.

Course progress data and learning materials access are typically retained for the duration of your active subscription plus an additional period to allow for account reactivation. Financial records are kept longer to comply with accounting and tax regulations.

• Active account data: retained while your account remains active
• Course completion records: kept for 7 years for certification purposes
• Payment records: retained for 7 years as required by UK tax law
• Marketing communications: until you unsubscribe or object to processing
• Support communications: typically deleted after 3 years
• Website analytics: aggregated data retained indefinitely, personal identifiers removed after 2 years

When data reaches the end of its retention period, it's securely deleted from our systems. You can also request earlier deletion in many cases, though we may need to retain some information for legal compliance.

International Data Transfers

While elexoravaniq is based in the United Kingdom, some of our technology service providers operate internationally. When your data is transferred outside the UK, we ensure appropriate safeguards are in place to maintain the same level of protection required by UK data protection laws.

We only work with international partners who have demonstrated adequate data protection measures, whether through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms recognised by UK authorities.

• All international transfers comply with UK GDPR requirements
• We use standard contractual clauses approved by UK data protection authorities
• Regular assessments ensure ongoing protection of transferred data
• You have the right to request details about any international transfers of your data

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalised content. We've categorised our cookies based on their purpose and provide you with control over non-essential cookies.

Essential cookies are necessary for basic website functionality and cannot be disabled, but you can manage optional cookies through your browser settings or our cookie preference centre, which appears when you first visit our site.

• Essential cookies: necessary for core website functionality and security
• Performance cookies: help us understand how users interact with our site
• Functionality cookies: remember your preferences and personalise your experience
• Marketing cookies: used to deliver relevant content and measure campaign effectiveness

Changes to This Privacy Policy

We periodically review and update this privacy policy to reflect changes in our services, legal requirements, or data protection practices. When significant changes are made, we'll notify you through email or a prominent notice on our website.

Minor updates, such as clarifications or formatting changes, may be made without notification, but the revision date will always be updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you disagree with any changes to our privacy policy, you may close your account or contact us to discuss your concerns. Continued use of our services after policy changes indicates your acceptance of the updated terms.